Effective Date: July 19, 2026 — Transparent terms for cancellations and seamless refunds with Hrudaya Travels.
Welcome to Hrudaya Travels. We are committed to providing reliable and professional cab booking services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for bookings made through our website, mobile platform, customer support, or any other official booking channels. By making a booking with Hrudaya Travels, you agree to the terms outlined in this policy.
A booking is considered confirmed only after:
Hrudaya Travels reserves the right to reject or cancel any booking due to operational constraints, incorrect information, or suspected fraudulent activity.
Customers may cancel their booking through our customer support or other official communication channels. Refund eligibility is based on the scheduled pickup time:
| Time Before Scheduled Pickup | Refund Eligibility |
|---|---|
| More than 48 hours | 100% of the advance payment |
| Between 24 and 48 hours | 75% of the advance payment |
| Between 12 and 24 hours | 50% of the advance payment |
| Less than 12 hours | No Refund |
The refund, where applicable, will be processed only for the amount paid online.
No refund shall be provided under the following circumstances:
If Hrudaya Travels is unable to provide the booked vehicle due to operational reasons, vehicle breakdown, driver unavailability, or any issue within our control, the customer will be entitled to a 100% refund of the amount paid online. The refund will be processed using the original payment method.
Customers may request changes to travel date, pickup time, pickup location, or destination.
Approved refunds will be processed within 5 to 7 business days from the date of approval. The actual credit timeline depends on the customer's bank, card issuer, UPI provider, or payment service provider. Refunds will be credited only through the original payment method used during booking.
Any non-refundable transaction charges, payment gateway fees, bank charges, or applicable taxes, if levied by financial institutions or payment processors, may be deducted from the refundable amount where legally permissible and previously disclosed.
Hrudaya Travels shall not be liable for cancellations, delays, or service interruptions caused by circumstances beyond our reasonable control, including:
Natural disasters, floods, heavy rainfall, landslides, government restrictions, curfews, political disturbances, road closures, strikes, epidemics, pandemics, or vehicle movement restrictions.
Refunds in such situations shall be considered on a case-by-case basis.
Hrudaya Travels reserves the right to suspend, reject, or cancel any booking that appears to involve unauthorized payment methods, fraudulent transactions, chargeback abuse, identity theft, or misuse of promotional offers. Refunds may be withheld until the matter has been investigated.
If a customer believes a refund has been incorrectly processed or denied, they may contact our customer support with:
We will review the request and respond within a reasonable timeframe.
For refund or cancellation requests, customers may contact us through our official support channels:
Hrudaya Travels
Business Hours: Monday to Sunday, 24×7 (Subject to Support Availability)
Hrudaya Travels reserves the right to modify, update, or amend this Refund & Cancellation Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions. Customers are encouraged to review this policy periodically before making a booking.